Product Description
Current and comprehensive discussion of total quality, covering management principles, quality tools and processes, ISO 9000 and the Baldrige Award. Provides three comprehensive case studies show quality in action and demonstrates how to use statistical tools to measure and improve quality performance…. More >>
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#1 by Stephen M Theobald on January 28, 2010 - 12:23 am
This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy “fluff” book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.
Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.
Rating: 5 / 5